This Return & Refund Policy explains the requirements, procedures, limitations, and responsibilities associated with product returns, exchanges, replacements, and refund requests. Our goal is to provide a fair and transparent resolution process while maintaining product quality standards and efficient customer service operations.
Eligible merchandise may be returned within fifteen (15) calendar days from the confirmed delivery date. To qualify for review, products must remain unused, unopened, undamaged, and substantially in the same condition as when originally delivered. Original packaging, labels, manuals, accessories, and included materials should be retained whenever possible.
Certain products cannot be returned due to hygiene, freshness, customization, or safety considerations. Examples include opened wellness products, personal care items, frozen foods, perishable merchandise, customized products, products with broken protective seals, clearance items, and merchandise showing evidence of use after delivery.
Customers who receive damaged, defective, incomplete, or incorrect merchandise should contact customer support promptly after delivery. Supporting photographs, packaging images, shipment references, and product details may be requested to assist with verification and evaluation of the reported issue.
Products should not be returned without prior authorization from our support team. Unauthorized returns may be delayed, rejected, or require additional review. Once approved, customers may receive instructions regarding packaging requirements, collection arrangements, return procedures, and designated processing locations.
All returned merchandise is inspected upon receipt. Inspection procedures may evaluate packaging integrity, product condition, completeness, missing components, signs of use, and compliance with return eligibility standards. Final decisions regarding refunds, exchanges, or replacements are generally based upon inspection findings.
Where inventory is available, customers may request an exchange or replacement instead of a refund. Approval depends upon stock availability, inspection outcomes, product condition, and compliance with return requirements. Replacement products are generally processed according to standard fulfillment schedules and inventory availability.
Refund requests are reviewed individually and are not automatically approved upon receipt of returned merchandise. Decisions may consider inspection results, supporting evidence, product condition, eligibility standards, order history, and compliance with the procedures outlined within this policy.
Because all purchases are completed through Cash on Delivery, approved refunds may require customers to provide accurate banking information for reimbursement processing. Additional verification may be requested to ensure the security and accuracy of the refund process.
Approved refunds generally begin processing within several business days following final authorization. Completion times may vary depending upon verification procedures, administrative reviews, public holidays, operational workloads, and financial institution processing schedules.
Original delivery charges, handling expenses, packaging upgrades, and optional services may not be refundable unless the return results directly from a verified fulfillment error, approved product defect, or another issue determined to be attributable to our operations.
Customers are responsible for inspecting merchandise promptly after delivery, following storage recommendations, preserving packaging materials where practical, and using products according to their intended purpose. Improper handling, misuse, unauthorized modification, accidental damage, or improper storage may affect return eligibility.
Repeated refusal of confirmed deliveries without reasonable justification may result in administrative review, additional verification requirements, purchasing limitations, or restrictions on future orders. Operational expenses associated with repeated refusals may also be considered during future transaction evaluations.
To maintain fair operations and protect customers, we reserve the right to investigate suspicious return activity, inaccurate claims, altered products, manipulated packaging, excessive refund requests, or conduct that may indicate abuse of the return process. Fraudulent activity may result in denial of claims or restrictions on future purchases.
We reserve the right to revise, replace, update, or modify this Return & Refund Policy periodically to reflect operational changes, legal requirements, technological developments, service improvements, or business needs. Updated versions become effective immediately upon publication unless otherwise specified.
Questions regarding return eligibility, exchanges, replacements, damaged merchandise, refund requests, inspection procedures, or policy interpretation may be directed to our customer support team at contact@everydayshophub.info or by phone at +1 603-865-7499. We will make reasonable efforts to assist customers within standard operational timeframes.